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Why am I forced to upgrade my Vivint system?
Hi, Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #". After calling Telus, I was informed that I needed to upgrade the system a...
Perhaps it's time to organize a class action lawsuit.
I didn't even get any notification (written or verbal) that I would need to upgrade my hardware. Then yesterday my panel gave a "radio modem network failure" message and was no longer connected to the network. After being on the phone for 3.5 hours, I was told I need to upgrade all my hardware and lock into a 3 year contract. I promptly told them no and to terminate my account immediately since the service is now disconnected.
I have a local alarm company who will swap the panel and use all the Vivint hardware I have. It will be cheaper than Telus with no contact.
which company? I was told the cameras are proprietary.
TELUS_Support
Official Support Team
Official Support TeamHi kinncj - I understand that you may not want to upgrade. Unfortunately we won't have more information here in the Neighbourhood as to why you need to upgrade, however, we can get you in touch with our team that will be able to explain further.
If you do want us to connect you, please send us a private message
Yeah, it didn't solve my issues, tho.
It seems that nothing Vivint had setup before is compatible to Alarm dot com...So, for me to migrate to Telus, I need new equipment... which makes no sense; why would you acquire Vivint and scam the customer base to acquire new hardware?
In 3y my Vivint contract will be expired, I will have a 4yo system which in my opinion is NEW, 4k investment, and I will be left hanging with no support and no monitoring cuz ADT/Telus won't support my devices despite them acquiring VIVINT!
You guys don't do any due diligence on your acquisitions to know whether it will work or not?still no resolution, and now the cellular network stopped working.
still no resolution TELUS_Support , what a mess
