Forum Discussion
Was Happy with ADT. Poor User Experience With Telus Custom Home Security
I have been with ADT for 2 decades. No issues with the experience. Now that I am in 2nd month with Telus Custom home, all down hill. I call into Tech Support and support cannot tell the difference be...
I got a call today and I was told someone will come over today. Now I get an auto text saying my appointment is Jan 21st. I am getting yanked around. I am without a working system from Jan 10th to 21st. I paid over $3000 for this upgrade. There is no Customer Experience here. No Customer Retention.
You need a tech from Telus Custom Home Security if you still have wired sensors and the Telus integration board that integrates your old wired sensors, you need the "special" technician. Good Luck!
TELUS_SupportOfficial Support Team
Hi PoorExperience - we're sorry to hear that you're having issues and this is not the experience we want our customers to have.
We'll send you a private message to support further
