Forum Discussion
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
TELUS_Support
Official Support Team
Official Support TeamWhile the LTE network itself will remain active, many first gen Vivint systems rely on 3G 'fallbacks' for certain signaling. As carriers decommission the 3G backbone so to speak, these specific systems can start to experience 'signal flapping'. This causes intermittent connectivity to the monitoring station, even if your panel would show 'LTE' onscreen. We'd rather have you upgrade now, so in case of a real emergency there'd be no issues.
Thank you for this explanation, this is very helpful. Is there any way to determine what generation the Vivint system is? The panel states the cellular network band is "Rogers LTE (LTE 5)". Would newer Vivint systems continue to be compatible with Telus's system?
- TELUS_Support
I understand your scenario but we wouldn't be able to arrange for another way to contact you other than by phone which you've indicated doesn't work for your situation. Given that, we'd suggest giving our support team a call when you are able to: 1-833-842-8881, Monday to Sunday: 8 a.m. to 9 p.m
- TELUS_Support
Based on the fact that you see 'Rogers LTE (LTE 5)' on the panel, you're likely looking at a Vivint SkyControl 3.x model, or an early Smart Hub model. As to if newer Vivint systems will continue to be compatible, we are moving towards a native SmartHome Security platform. Because we want to ensure your home is protected by the most reliable, modern network...we generally recommend migrating to our native TELUS hardware.
