Forum Discussion

Paula1's avatar
Paula1
Neighbour
2 days ago

Driveway Camera Issue

We've been without a functional driveway camera for over 2 mos. After repeated attempts to "fix" the problem, and Telus NOT coming through with a replacement camera for 6 weeks...they promised one and it never arrived. Now that it has ( my 10th call to Support) they want to charge $200 to install. The issue is a poor install at the outset... I subsequently cancelled the tech visit, and will attempt to do it myself. My issue is I need 65ft of cable. the camera came with only 5 ft of cable. Either that, or I try to repair the broken cable that Telus provided with our first camera. I noted that Amazon has extensions and wondering if I get 2 of them can they go together. They come in 33ft lengths. $20 as opposed to Telus's $200 sounds better to me. I will not renew our home security with Telus once it expires. 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Paula1! Yes you can absolutely chain those Amazon extension cables together to reach 65ft! Just make sure they match your camera's connector type (usually a 12V DC barrel jack or USB-C). We'll send you a PM right now to look into that install fee and see how we can help.