Forum Discussion
Video device not working - Telus tech is overseas
Hi, I have reached out to TELUS on 2 occasions now; on hold for over 5 hours. My app keeps losing connection with the camera. The first time I was able to access my camera by changing my password...
El-Eric
Community Manager
Community ManagerHi there - I believe the $150 technician fee is only applicable if the issue is not related to us so I understand your hesitancy.
Regarding your camera issue, is this an outdoor camera or an indoor one? What internet speed do you have?
