Forum Discussion
Unwanted doorbell camera plan & billing issues
Let me count the ways. My bill in February was $575 for two defunct cameras that I sent back. Finally credited after I called them. 3rd camera sent, also not working. I phoned Telus (hours on hold...
Sadly, I thought this issue was fixed. Acct. ...932. After waiting 2 hours, and being disconnected, I am at my wits end with all of this. Got my bill today - it shows I have home automation, I do not. it shows I have a doorbell camera, I do not (returned Mar 3/25). Charges for this is $285.00 + $38 +35.55 + tax. Whopping bill of $485....Then, if that's not bad enough, there are two smart home security accounts showing under account ...493. I have only one, just one in our house. I was told this would be $22 a month + tax. Another home security shows $28. I have just one Telus security in my house, no doorbell, no smart home automation. This is absolutely the worst mess up I've experienced with a provider.
TELUS_Support
Official Support Team
Official Support TeamDefinitely not what we want for our customers. We see your private message and will respond shortly!
