Forum Discussion
Unwanted doorbell camera plan & billing issues
Let me count the ways. My bill in February was $575 for two defunct cameras that I sent back. Finally credited after I called them. 3rd camera sent, also not working. I phoned Telus (hours on hold...
This escalated to loyalty (Marie). I was told everything was fixed. It is not.
I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing.
Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21.
Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there.
What is going on? Every time I call and spend hours on hold, it gets worse.
It insufferable, I can’t handle dealing with Telus inadequacies.
So…if you can fix this once and for all, I would appreciate that greatly.
Jacqui Williamson
Century 21 Bamber Realty Ltd.
Sent from my iPad
This escalated to loyalty (Marie). I was told everything was fixed. It is not.
I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing.
Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21.
Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there.
What is going on? Every time I call and spend hours on hold, it gets worse.
It insufferable, I can’t handle dealing with Telus inadequacies.
So…if you can fix this once and for all, I would appreciate that greatly!
I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing.
Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21.
Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there.
What is going on? Every time I call and spend hours on hold, it gets worse.
It insufferable, I can’t handle dealing with Telus inadequacies.
So…if you can fix this once and for all, I would appreciate that greatly!
