Forum Discussion
Unwanted doorbell camera plan & billing issues
Let me count the ways. My bill in February was $575 for two defunct cameras that I sent back. Finally credited after I called them. 3rd camera sent, also not working. I phoned Telus (hours on hold...
TELUS_Support
Official Support Team
Official Support TeamHi there! That sounds really frustrating, and we get why you'd be upset. Thanks for hanging in there despite all the hassle. If you need any more help, just shoot us a private message and we'll check it out for you.
Sadly, I thought this issue was fixed. Acct. ...932. After waiting 2 hours, and being disconnected, I am at my wits end with all of this. Got my bill today - it shows I have home automation, I do not. it shows I have a doorbell camera, I do not (returned Mar 3/25). Charges for this is $285.00 + $38 +35.55 + tax. Whopping bill of $485....Then, if that's not bad enough, there are two smart home security accounts showing under account ...493. I have only one, just one in our house. I was told this would be $22 a month + tax. Another home security shows $28. I have just one Telus security in my house, no doorbell, no smart home automation. This is absolutely the worst mess up I've experienced with a provider.
- TELUS_Support
Definitely not what we want for our customers. We see your private message and will respond shortly!
- This escalated to loyalty (Marie). I was told everything was fixed. It is not.I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing.Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21.Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there.What is going on? Every time I call and spend hours on hold, it gets worse.It insufferable, I can’t handle dealing with Telus inadequacies.So…if you can fix this once and for all, I would appreciate that greatly.Jacqui WilliamsonCentury 21 Bamber Realty Ltd.Sent from my iPad
- This escalated to loyalty (Marie). I was told everything was fixed. It is not.
I sent the last Homeview camera back to Telus, still see no credit there. In fact I see two equipment charges. Telus security came today and reactivated my security system which was taken out by the last tech when he didn’t know I had Telus security. He took the smart plug and left and contacted loyalty on my behalf, stating “this is such a mess,”. I have no equipment here, no cameras, no plugs, thermostats, garage door openers, Alexa, Nothing.
Marie said. Smart home is $23 a month. She was going to credit me $25 and give me a free month. I just got a bill $73.21.
Then my home services is normally $125 and now I have a bill for $181.65. Nothing has changed there.
What is going on? Every time I call and spend hours on hold, it gets worse.
It insufferable, I can’t handle dealing with Telus inadequacies.
So…if you can fix this once and for all, I would appreciate that greatly!
