Unauthorized “security” clip deletion

Hey darOne - I looked into it and it could be a few things: 

The Storage Limit Overwrite Rule
Telus plans enforce hard storage caps on cloud video capacity (typically 1,000 to 3,000 clips total, depending on your tier).  FIFO Auto-Deletion: When your storage hits capacity, the system automatically deletes the oldest un-protected clips to make room for new ones.  The "Protected" Clip Exception: If your total storage reaches 100% capacity and all or most remaining clips are marked "Protected," the Alarm.com system will eventually override protected clips during emergency or high-priority trigger events (like alarm triggers) to prioritize recording new footage.

Monthly Upload Cap Pauses Accounts carry a monthly upload limit (e.g., 3,000 clips/month). If a camera is misconfigured (e.g., recording swaying trees or high traffic), you can hit your monthly limit in days. Once hit, recording rules pause until the 1st of the next month, making it look like clips are vanishing when new ones simply aren't uploading.