Forum Discussion
Trouble migrating credentials
I'm having trouble setting up my TELUS SmartHome Security outdoor camera. When I open the SmartHome app to try to add the camera device, it says that my SmartHome Security services have not yet been linked and that I need to link them through My TELUS, and then come back to the app. I'm trying to use the app to go to add Camera Device (Menu → Add Device→ Camera→ Outdoor Camera), but it still gives me the same message. When I log in at telus.com/login, it tells me I need to migrate my credentials. After I try to migrate, it redirects me to another page and says there is a technical issue on the TELUS website. I've tried multiple times over the past week, using different browsers and different PCs, but I'm still experiencing the same issue.
1 Reply
TELUS_SupportOfficial Support Team
Hello, thank you for the detailed explanation. We’re sorry for the trouble you’ve been experiencing, this certainly isn’t the experience we want you to have. The message you’re seeing usually appears when SmartHome Security services haven’t successfully linked to your My TELUS profile. The credential migration error you’re encountering indicates a known technical issue that can prevent the linking from completing online. To get this resolved, we’ll need to review and link your SmartHome Security account manually. Please send us a private message with your account details, and we’ll make sure this is escalated to the appropriate team so you can finish setting up your outdoor camera as soon as possible.
