Trouble migrating credentials

Hello, thank you for the detailed explanation. We’re sorry for the trouble you’ve been experiencing, this certainly isn’t the experience we want you to have. The message you’re seeing usually appears when SmartHome Security services haven’t successfully linked to your My TELUS profile. The credential migration error you’re encountering indicates a known technical issue that can prevent the linking from completing online. To get this resolved, we’ll need to review and link your SmartHome Security account manually. Please send us a private message with your account details, and we’ll make sure this is escalated to the appropriate team so you can finish setting up your outdoor camera as soon as possible.