Forum Discussion
Telus Home Security Issues
We were switched to ADT Security and now Telus Security. We received a letter stating our alarm system would need to be upgraded to continue working. That’s fine, but our system isn’t that old and I ...
February bill was the same as usual. My March bill was significantly more. So I check the fine print on my February bill and it states that effective February, my bill is going up by $5. They wait until the March bill to apply retroactive February charges so literally not even one month's notice. Also, my March bill shows the $5 as Security System Maintenance. What maintenance? This seems like another "fee" cash grab. It does not end.
I just saw the same fee on my bill. I agree that this reads as a cash grab as there is no context as to what "Security System Maintenance" is or does. They would get a lot more credit if the shared the increase in advance and explained what it is for. Before Telus bought my previous provider, I had the same price for years. Now after about a year the price has gone up more than 10%. This is a significant increase and it is concerning to think how frequently it will happen.
