Forum Discussion
Smarthome+ not letting me login
I’ve been trying over and over again to log into the Smarthome+ app and it literally doesn’t work. It keeps asking you to enable the internet backup then when I do it, it wants me to turn my vpn on. ...
Yes I have, I even tried using another phone. Nothing works.
TELUS_Support
Official Support Team
Official Support TeamWhen did this issue start happening?
- It started happening when I first downloaded the app around two weeks ago. I have tried everything to fix it (deleting and redownloading many times and even using my sisters phone) but nothing works.
- It’s telling me to set up the internet backup, but again, as I have said before, it won’t let me because apparently, it needs my vpn and says my mobile plan isn’t compatible. I had the Telus connect app because it’s a way to keep screen time low for the kids in my home. But now the Smarthome+ app won’t even let me do anything.
- TELUS_Support
Gotcha. We can definitely get your profile info over to our team, so we'll need to send you a private message to gather that info. Check your Inbox!
- TELUS_Support
Gotcha - to be clear, are you trying to set up the backup, or trying to use the SmartHome+ app for something else?
