Forum Discussion
Solved
SmartHome App Apple Watch
Upgraded to Series 9 Apple Watch. Telus SmartHome app works on the watch except when trying to access thermostat settings. When trying to access heat, schedule or fan settings the app crashes and r...
I checked and there's no definitive answer I can see on my end here (in light of you doing all the correct troubleshooting already). Give our team a call at 1-855-255-8828 so they can investigate further!
Thanks for responding. Apparently the issue requires an update to the app so that it is compatible with the Series 9 Apple Watch. When and if this happens is an open question.
Again thanks for taking the time to try and address this issue.
Steve[mod edit - private info]
A-B
Community Manager
Community ManagerI checked and there's no definitive answer I can see on my end here (in light of you doing all the correct troubleshooting already). Give our team a call at 1-855-255-8828 so they can investigate further!
Thanks for responding. Apparently the issue requires an update to the app so that it is compatible with the Series 9 Apple Watch. When and if this happens is an open question.
Again thanks for taking the time to try and address this issue.
Steve
[mod edit - private info]
- I have an older Apple Watch (series 4) and also crashes when access heat, schedule or fan
Isn't that interesting. I traded up from a Series 4 which worked seamlessly with my iPhone 8 Plus. It is only after upgrading that the app started to crash. Sorting these issues out is probably not a priority with Telus.
