Forum Discussion
Security (ADT) Upgrades Required Due to 3G Going Away
I have received at least 2 registered letters and more than half a dozen calls on the need to upgrade my old ADT solution because cellular 3G is going away. I keep getting calls despite the follo...
This is a continuation of my previous post which appears to be locked.
Just received the 3rd or 4th registered letter the same day I received the same letter that I need to upgrade my system because 3G is being discontinued. I'm not sure which Federal regulator to complain about this to since it's about a security system rather than something that that is covered by the mandate of the CRTC.
The issue is that the loss of 3G does not mean you lose connecting with Telus/ADT. From the last registered letter.
What they don't say is that the 3G network is the failover/backup communication if the primary Internet connection is lost. When ADT sold me the system, the idea was someone could cut your Internet cable/wire then break in. The 3G would take over and call ADT now Telus.
So what we are losing, at some point, is the backup connection over 3G. Telus Escalation Management has verbally confirmed that the Internet connection will still be active after 3G is retired.
I'm posting this because I continue to get calls/letters/registered letters on this even though I've told Telus to stop contacting me. I am very angry with Telus for:
- Not being forthright and saying it's the backup 3G and not primary Internet that is being lost.
- They will not take me off their distribution list since I'd have to replace my entire system and not just upgrade it.
- Telus is not providing a mother board replacement option that would allow me to upgrade rather than replace.
