Not all heroes wear capes___CYRILLE__

    In short, I bought a different property and the new owner that bought my old one asked me to transfer the Home security account to his name so everything will stay in place. I spent hours talking with incompetent reps, explaining over and over exactly the same thing. Telus sent me $634 bill cancelation fee. I knew I was unlucky and some "have no clue Rep" cancel my contract and I called back for clarification. I have to deal with this loud, coercing and threatening lady. Telus call back was on 26th of October at 4:06 pm Alberta time and lasted for 1h, 40 mins and 25 sec. She tells me that if I get home security at my new home, she will wave my fee, I asked if she's blackmailing me. Then she starts being loud telling me that if I don't pay, Collection agencies will come for me, the invoice wasn't even due, I never said I won't pay it, just looking for clarification. This Lady has absolutely zero skills regarding customer service. However, the following day on 27th of October I called again at 4:52 PM Alberta time call lasted 40 mins and 29 seconds, but I was lucky, I got this gentleman name Cyrille, which he took the time to listen to me, to check the history, to analyze, to express fearless his opinion regardless that he is Telus employee, I was very excited to talk, to know that someone like him is real person. Not only kind and understandable, but actively looking for solution and asking pertinent question.Cyrille told me, "I am a Telus customer too and I don't want this to happen to me". How awesome is that! Mister CYRILLE gave me a hope that there is still professional and people that love their job at Telus.I hope Cyrille will get a position where he can train reps Customer service skills!Thank ank you Sir! You restored my faith in Telus