Forum Discussion
Had to change doorbell camera
I live in a townhouse condo, and they replaced the front doors a few months ago. When they did my door, they jammed the doorbell wires between the door frame and the bricks which I guess created a short and the last heavy rain fall fried the electrical; the doorbell stillworks, I plugged it into a usb power to test, just the wires caught on fire. So it was either rip up dry wall and run new wires, as I already replaced the transformer or go with a wireless doorbell.
I looked at the different options as Telus doesnt have one, and went with the Ring Battery Pro as it has all the motion detection features the Telus doorbell had; unfortunately Ring is not compatible with Telus... is there away to remove the doorbell camera and video package from my plan?
2 Replies
In a lot of cases you can do that yourself by going into your account, unchecked and save
- C_Fun
Community Manager
Thanks for sharing those details. We understand the situation and that you’d like to remove the doorbell camera and video package from your plan. To make any changes to your SmartHome Security services, we’ll need to securely review your account. Please send TELUS_Support a private message with your contact details.
