Forum Discussion

Neighbour

2 years ago

GEN2 security panel

My Gen2 panel needs a new battery, what type does it need?

Icon for Official Support Team rank

Official Support Team

2 years ago

It's a standard 2GIG-BATT1 battery pack, 7.2V, 2000mAh. If it needs replacing, you can reach out to our SmartHome team to inquire!

Related Content

Home security control panel
Hi, I disarmed my security but all of a sudden there's a 'mute' icon that says 'Silent arming' floating on top of the green disarmed icon. I've never seen this before.
Solved
Rickytan
3 years ago
3.6KViews
1Comment
Telus SmartHome Security Login
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. ...
Solved
Sandychan722
3 months ago
11KViews
10Comments
Security Panel Door Open Announcements
My SmartHomeSecurity panel recently (July 2025) stopped announcing door and window openings. I have made no configuration changes. Who dunnit? How do I get the announcements back? Thanks
Solved
MDaveM
5 months ago
167Views
2Comments
TELUS SMARTHOME SECURITY PANEL-SCENES
Normal panel ask for PIN Code every time ARMED. Hey does you know Panel icons Scenes PIN Code is no Required? My Smart Home Security Panel Panel did not ask for PIN CODE every time I push my fin...
Solved
davidguitard73
4 years ago
2.8KViews
1Comment
Control Panel
Hi, I have the basic home security package. I bought a iq4 control panel used. How do I add the panel to my system? I tried using the home security app but see no option to add it. Second question is...
Solved
TRC
3 years ago
3.2KViews
1Comment