Forum Discussion

Kat1999's avatar
Kat1999
Neighbour
2 years ago
Solved

Frequent calling

I keep getting calls from (844) 962-1419 with TELUS as the caller ID, nearly everyday, sometimes multiple times a day. I've never picked up because I get these calls at the most inconvenience times. T...
  • Nighthawk's avatar
    Nighthawk
    2 years ago

    kobymom38 - If the same number appeard on your call display, as mentioned before, it's not a known Telus toll free number. They were likely trying to get as much info from you as possible, especially payment details. Telus does not have a deal that bundles Netflix and Prime together, let alone one I've heard of with a $100 credit. Stream+, which is offered by Telus, bundles Netflix, Apple TV+ and discovery+. The only box Telus has currently that has the streaming apps is the new Optik/Telus TV+ Android box. If you didn't sign up for Optik TV, you wouldn't be getting that box. Any credits offered by Telus are typically bill credits for the Telus account, not for Amazon. The only $100 credits I see currently offered are for getting multiple services like internet and Optik TV, (and also land line) on a 2 year contract.

     

    One big red flag (to me) from what you already posted is that the caller told you not to tell the Telus tech. If it was a legit deal, the install tech coming to your home wouldn't have cared if you mentioned it to him, especially if he was just installing internet only.

     

    When you previously called Telus to set up the install date for your internet, did Telus send the install confirmation to your husband's email address? If yes, have him change his password immediately as a precaution and ensure two factor authentication is set up. There's a possiblity his email was compromised and that's how they knew the date. Any other places he used that same email address and password combo should also be changed. That also goes for Amazon. If your husband had an Amazon account connected to that email address, check your Amazon account right away for any recent purchases that you or your husband did not make. If there are, you need to get a hold of Amazon ASAP and let them know. If the scammers are sending you some random spyware riddled no-name Chinese branded Android TV boxes found on Amazon, or many other sites, do not connect it to your network if you get it.

     

    What information did you give to the caller? Did you give them any payment information like a credit card? If yes, consider cancelling the card and getting it re-issued with a new number. Make sure the bank knows why so they don't allow any extra charges through. Check if any unauthorized purchases were already made on the card.