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Disable Arm Stay Countdown / Beeping
How can I disable the arm stay countdown or, at least, the beeping? According to https://forum.telus.com/t5/Security/Panel-doing-a-beeping-countdown-when-Arming-Stay/m-p/156507#M2433, this started du...
I sent TELUS_Support a private message, which led to a phone call from a manager, which led to a technician being sent out.
The technician was able to disable a "delayed arming" setting for arm stay, which has caused the system to arm immediately without an exit countdown. Voila, no more noise from the panel when I arm stay.
By memory, there is two settings for sound. One for the alarm and one for the sensors.
If we are talking about the security system I had you get to settings by putting finger at top of screen and sliding down. To get to advance you need the master password.
TELUS_Support
Official Support Team
Official Support TeamThank you for the detailed explanation — we truly appreciate your patience and the steps you’ve already taken to troubleshoot.
Based on what you’ve described, it does sound like your system may be stuck in silent arming mode, or there could be a deeper issue affecting the panel’s interface and audio feedback. Since the issue began on its own and persists despite reboots and settings checks, we’d like to escalate this to our technical support team for a deeper investigation.
To proceed, please send us a private message so we can securely authenticate your account and get this looked into further.
Thank you. Can you please let me know how to send you a private message? I don't want to provide my personal information in this forum.
Or, am I missing something? 🤣
- TELUS_Support
There is an envelope at the top right-hand corner. You can click on that and send us a private message.
- Unfortunately I'm unable to find an envelope (icon/picture/anything) at the top right-hand corner. I think I need a better hint from you, lol. I have looked for an envelope (of any kind) in my gmail app (smartphone), in my web based gmail (chrome browser), as well as on the https://forum.telus.com website (chrome browser). I'm stumped.Do you happen to know my email address? If so, could you send me an email that I can reply to? Just wondering.Otherwise, I need more info in order to send you a private message.Thanks!
I still don't know how to contact Telus support. Can someone please enlighten me? I can't see the "envelope at the top right-hand corner" as described above (in a previous message above)
