Forum Discussion

mh224466's avatar
mh224466
Neighbour
8 months ago

Carbon Monoxide Detector Replacement Issues

Just needed a simple replacement (Carbon monoxide detector), then 4 attempts, all 35 minutes or longer to get a resolution, no one can get anything done and impossible to cancel this **** home servic...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Hello. We'll send you a private message to discuss further, thanks.

  • mh224466's avatar
    mh224466
    Neighbour
    8 months ago

    I have been on hold 4 times, a minimum of 45 minutes each time...absolutely brutal and time wasting experience

     

    I just want to cancel effective immediately

    • JayANDP's avatar
      JayANDP
      Neighbour
      8 months ago

      Same issue here.  All I want is a replacement CO detector.  Phoned last night - waited 30 minutes to speak to a person, and then was passed to three further departments, with each transition taking at least 15 minutes. No-one could help and then finally they hung up.  I don't have two hours in an evening to sort out a simple fix.  I will do without a CO detector from now on.

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