Forum Discussion
Can’t use the SmartHome app after getting a new phone
Hoping someone reads this and can help. I am listed as a user on the SmartHome ap security system with Telus and the account is under my husband. The ap worked no problem with my Telus login for ...
TELUS_Support
Official Support Team
Official Support TeamWould you recall what the support team tried with you over the phone?
One said I can’t log in with my own MyTelus account which isn’t true as I have before. Another person sent me a link to add my email account in the mail ap (which isn’t related to my issue).
I also tried linking MyTelus to this security account but it didn’t work (as it’s my husbands account).
Mostly I was on hold and they didn’t know how to address the issue.
