Forum Discussion
billing
My alarm security company was recently acquired by Telus. My monthly bills were always paid automatically from my credit card. Since Telus take-over, I have been getting my bills with late payment charges. There is no person picking up the phone when I call. When I select the option to request a call-back, nobody calls back. I tried to use the chat option without success.
Does anyone know how to rich a human at Telus?
4 Replies
TELUS_SupportOfficial Support Team
Sorry to hear about the difficulties you've been experiencing since the transition corporatepharma. Were you able to connect with someone since?
Yes, there has been a case created so just waiting for a reply🙂
- TELUS_Support
Glad to hear that and thanks for keeping us posted. 🙂
This also happened to me! Received an email and I called the number shown there, got through very quickly.
1-833-442-1142 10am-8pm EST
