Forum Discussion
Weiser 620 ZWave Doorlock not displaying in App
I'm a new customer to Telus. I purchased a Weiser 620 Zwave doorlock from Amazon that the Telus installer told me would be compatible with the Telus system. After installation, it appears on my Alarm panel, and I can lock & unlock it from the panel.
But it doesn't appear anywhere on the device list in my Android SmartHome 5.9.4 app or on the web interface at https://smarthome-security.telus.com/web/system/settings/manage-devices
The whole purpose of purchasing the lock was to unlock the door remotely. Why is it only available on my alarm panel?
4 Replies
TELUS_SupportOfficial Support Team
Hey ischwartzinc - did you add the lock into your system by going into the SmartHome app, then Menu, Add a Device?
- Yes I did.Ian Schwartz
[email protected]Ottawa, Canada
Every voice deserves to be heard, but then a lot of them deserve to be ignored.- TELUS_Support
We can take a look into this. We'll send you a private message to assist
