Forum Discussion
Arm House from Door Pad
How can I set my alarm to arming away when I lock the door from just the PAD? We've had Vivint previously and we had that option and with the Telus system it arms away even with locking the door from...
I don't have the arming option or security setting on our panel.
When I set it up on the website it sets the alarm when the door lock is locked from the inside or outside. We just want it from the outside and I don't have the options your talking about
[mod edit: removed personal info]
TELUS_Support
Official Support Team
Official Support TeamWe'll send you a private message to try to help further
We're in the same position as this original poster. What is the fix?
Thank you
- TELUS_Support
Hello! There's currently no way to automate the arming of the system (either 'stay' or 'away') when the door is locked from the keypad only. You can automatically arm it when your door is locked, and an option to disarm everything with the door keypad, but not arm it. We'll definitely pass this feedback along to our SmartHome team as we're aware this is an important feature for some users.
For your situation though there's still a few options:
- Adjusting the timeframes that the auto arm feature would be active if it works for your situation at all (via the Automation menu)
- Try using Smart Arming, which automatically arms the alarm at a certain time if no activity has been detected for a period of time. There's also settings for this that you can tweak that might make it work for your situation as well. (done via logging in to the SmartHome website --> Automation --> Smart Arming)
We know that these are workarounds per se, but let us know if there's any other info we can look in to for you about this.
February 2025; this is still an issue. Just had my system upgraded to SmartHome from Vivint system... this is seriously annoying that the Telus system still does not have this feature. Clearly the system can distinguish being "Unlocked by User Code", this should be a pretty basic feature update! This complicates the entire process, particularly with respect to smaller children. Having buyers remorse already.
Thank you
