Why is it so difficult to cancel a service ?

Hi there, we’re sorry to hear about how frustrating that experience was. That’s definitely not the kind of service we want you to have. We appreciate your feedback about how difficult it was to cancel your home internet online, and we’ll make sure it’s shared with the right team. To make sure your cancellation is properly scheduled and your mobile service remains active, please send us a private message so we can securely verify your account and confirm the details.