Forum Discussion
Why has Telus sent me to a collection agency? Part1
Why have I received a notice that I must pay a collection agency for an account that was closed in Oct 2020. The account was not in arrears and was closed and I received confirmation that it was c...
Why has Telus sent me to a collection agency? Part 3
I sent an email reply to the May19 Resolve notice. Later that day on May21 I received a phone message from Resolve indicating they had read my email, but had to wait for Telus to notify. I called and spoke to Megan, she was nice, but we are all now waiting on Telus, and I have to go away again next week.
I do not know how to easily get any info from Telus in writing. Whenever I call I get a different agent in a different country. My life is in turmoil, I cannot sleep, and my credit rating threatened by a Telus 'system error'. In addition I am being charged a 34.92% interest rate b Resolve on a balance that seems to be a Telus 'system error'.
As a long time Telus customer (I have been with Telus for as long as I recall) I am now convinced Telus has depleted my loyalty and that I am all used up.
I sincerely there is someone at Telus Support on here - who can provide help and a solution.
Terry D
