Forum Discussion
Why has Telus sent me to a collection agency? Part1
Why have I received a notice that I must pay a collection agency for an account that was closed in Oct 2020. The account was not in arrears and was closed and I received confirmation that it was c...
Why has Telus sent me to a collection agency? Part 2
I kept getting Resolve emails, about every week (Byron assured me it would take Telus a week or more to track down the sender and that I should not respond to Resolve).
Then on May 19 2026 I found another Resolve email in my spam mailbox. Fed up and I called Telus and was given the phone number# for General Credit Services at 1-855-777-4274. An agent there assured me Resolve was a real company, but that I should be concerned because even tho he worked in the business, he had no solution to offer.
Thursday May21 I called Telus again and got Millie in Guatemala. Millie verbally indicates the account has been cleared and that Telus does not know why Resolve is still after me for $. Millie gives me another Ticket# SET-82199, and indicates I might have to wait until next Friday May29. Millie also indicates she cannot give me anything in writing to verify our conversation.
I called Resolve and indicated I needed to get the Telus info in writing. I indicated that I had already asked for something in writing and been turned down. Both General and Resolve have now indicated the Backup file would only be available to me if I called Telus again. By now you may suspect my phobia of calling Telus is internally raging.... each call takes a minimum of about an hour.
See Part 3
