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What happened to Telus rewards?
I was planning on cashing them in. On searching the Telus web site it just keeps looping around and around and of no help. Chat is similar,,,,thus useless as well.
You should have received an e-mail on or around April 3rd which would have contained the following message:
Exciting TELUS Rewards changes are on the horizon! To prepare for an enhanced experience, the TELUS Rewards portal will be temporarily unavailable starting April 11, 2025. During this time, you will be unable to access your account.
In early May, we'll be launching a new TELUS Rewards experience bringing more value to our members.
Stay tuned for an announcement in early May!In the meantime, you can review the updated TELUS Rewards terms and conditions.
Thank you for your continued loyalty and we can’t wait to share what’s next!
Rewarding your everyday,
TELUS Rewards team
This is outrageous. I had 400+ points before and a rental cost 7 points. A five-pack of rentals cost 35 points, I believe. A Winners or Sephora gift card was 40 or 50 points. I had enough points for about 55 rentals.
I log in tonight and see I have 99,000 points. Wow. Then I saw that one rental costs 28,000 points! So, I have enough points for 3 rentals now?
Why bother changing the old points system to the new "thousands of points" when it means nothing? It is smoke and mirrors and sleight of hand.
Telus said this is an "enhanced" and "improved" rewards system. How? Everything I see takes way too many point to claim and the number and assortment of items has plummeted.
Earlier this year, I used 35 points for a five-pack of rentals and only used one. At the very least, I want my four remaining rental credits.
This change for the absolute worse has me livid. I am considering cancelling all Telus services.
TELUS_SupportOfficial Support Team
Hi bclion999 we can take a look into those rental credits. We'll send you a private message
