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What happened to Telus rewards?
I was planning on cashing them in. On searching the Telus web site it just keeps looping around and around and of no help. Chat is similar,,,,thus useless as well.
You should have received an e-mail on or around April 3rd which would have contained the following message:
Exciting TELUS Rewards changes are on the horizon! To prepare for an enhanced experience, the TELUS Rewards portal will be temporarily unavailable starting April 11, 2025. During this time, you will be unable to access your account.
In early May, we'll be launching a new TELUS Rewards experience bringing more value to our members.
Stay tuned for an announcement in early May!In the meantime, you can review the updated TELUS Rewards terms and conditions.
Thank you for your continued loyalty and we can’t wait to share what’s next!
Rewarding your everyday,
TELUS Rewards team
The more information I attempt to gleam on my account the more unbelievable Telus' lack of respect for its customers is becoming. As I read the many other threads about this outrageous betrayal of customer trust I decided to review my account activity, basically the journal entries Telus makes to my account. Between Dec 1 - now there is no transaction accounting for the reversal of points .... they simply disappeared. Basically, its a sleight of hand maneuver. I honestly cannot believe how Telus treats its customers. I want my points back or simply credit me back $110.00 on my bill. And please provide everyone a credit, $ for $ to offset the unethical practices of how this was administered.
TELUS_SupportOfficial Support Team
We'll respond to your latest private message now.
