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What happened to Telus rewards?
I was planning on cashing them in. On searching the Telus web site it just keeps looping around and around and of no help. Chat is similar,,,,thus useless as well.
You should have received an e-mail on or around April 3rd which would have contained the following message:
Exciting TELUS Rewards changes are on the horizon! To prepare for an enhanced experience, the TELUS Rewards portal will be temporarily unavailable starting April 11, 2025. During this time, you will be unable to access your account.
In early May, we'll be launching a new TELUS Rewards experience bringing more value to our members.
Stay tuned for an announcement in early May!In the meantime, you can review the updated TELUS Rewards terms and conditions.
Thank you for your continued loyalty and we can’t wait to share what’s next!
Rewarding your everyday,
TELUS Rewards team
I don’t agree with them stating they are lying but I do agree the rollout of this is problematic. I don’t check my bills. I look at the total and if it is the same as previous months then that’s all there is to it. Burying something in tiny print to announce points expiring is definitely underhanded. As you can see from this thread Telus clearly has the ability to email customers (although many people didn’t receive the April email a previous poster mentioned) and should have emailed this notice out to the rewards members. In this day and age of ebills, automatic payments and postal strikes they should have known this notification was not enough.
Hopefully the Telus decision makers will take this into account in the future.
I think there are 2 things at play. One the expiry of some points that were earned before December 2023 and the second being the rewards system being down. I think they say it’s not a lie because they mentioned the points expiry (albeit it in the worst way possible). Don’t get me wrong I agree that this has been handled atrociously with not good communication but I’m not sure they lied.
