Forum Discussion
Useless Billing email
Does anyone else receive the useless billing notice shown below?
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Your home services e.Bill is ready.
Hi ,
Here are your bill details at a glance:
Bill month:
Account number:
Total due, if received by , : You have a credit balance, no payment is required.
Paying on time is easy - sign-up for pre-authorized payments, it’s easy to do. Simply register your credit card or Visa Debit. It’s fast, convenient and worry-free.
Log in
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Notice the complete lack of details. I have complained about this for years now, but to no avail.
Couttsj
6 Replies
- NFtoBC
Community Power User
I get the same for my mobility account. The trash can button is very easy to push.
Given the number of folks who make late payment, I expect the notification has value, and setting an exception for those of us with a positive balance is deemed unnecessary .
The problem was, that was all I originally got (no invoice). Hours on the phone finally got Telus to send a paper invoice, but the useless emails persisted. Then the contract expired, and another few hours on the phone got a new contract at a reasonable price. But much to my surprize, the paper invoices stopped. More phone hours to get them started again, and the useless emails continued. So the next contract (more phone hours) I wouldn't hang up until it was verified that the paper invoices would continue.
couttsj
I found the source of the problem. Analyzing the Telus email in detail (including the header) showed there were 2 sections, a "text/plain" section and a "text/html" section. The "text/html" section contains the detail, but the "text/plain" section does not. By default, my email client displays the "text/plain" section. The Telus response was:
"And to be clear if you login using a different client you will see the email just fine?"If Telus did not want me to use the "text/plain" section, then why did they provide it?
J.A. Coutts
