Forum Discussion
tv boxes and billing
Recently we moved to a condo with 4 TVs so I requested to have them all up and running. I now see that at some point my monthly billing will reach upwards of $300 at some point. I'm currently online ...
Horrendous wait times! Recently, I waited 6 hours to get assistance! I kept getting bounced from one team to the next - honestly, it was the worst experience I have ever had with a telecommunications company.
KHRTELUS Team Member
Normally equipment discounts last the duration of your service agreement (commonly called your contract) and the period is listed on your bill. You should have had this information emailed to you with your order confirmation. Have you checked to see whether you can see this information in My TELUS or on your latest bill? In addition, quite often if you renew your service agreement, there are equipment discounts available then too. If the wait times are long, I'd strongly recommend using the chat function.
