Forum Discussion
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL
I do recognize t...
TELUS_Supportcsarmstr I just got an email from Christina from HR who confirmed the letter I received was legit. Other than that there was nothing to clarify why I was never contacted regarding the charge before, or even what the charge was for! I mean if the collection agency able to mail me letter why couldn’t Telus did? For 2 years there was no verbal communication, no written communication, just straight to collection agency. And nobody could even tell me what was going on because I’m no longer an active employee. In the bottom of the email there was something useful at least - I got the contact info for the case manager at General Credit Service Inc. So if I need to talk to someone regarding why Telus back stabbing me, don’t even talk to Telus, just talk to a case manager in the collection agency?!?? This is how Telus treating their old employees now?! I feel so betrayed… and disappointed by Telus now… any current Telus employee and for anyone who wants to join Telus in the future need to be aware of this too!
rae0105 thanks for sharing this update. Those are great questions that we may never get answered. You could look into requesting verification of the debt from the collection agency. From what I understand, if you do this in writing (with proof of delivery), the collector is required to suspend further actions until they prove the debt's validity and ownership. If you're in Canada, your provincial government website should have detailed information about what debt collectors can and can't do along with some guidance for initiating disputes. It's unfortunate we need to spend precious time on this, but I'm grateful there's a system in place to dispute claims like these.
Thank you for taking the time to share this and for offering such a clear explanation. It’s really helpful to know that there’s at least a framework in place for people who need to verify or dispute something like this.
I agree — it’s unfortunate that we even have to spend energy on it, but I appreciate your thoughtful response and the reminder that there are official channels to turn to. I hope everyone affected finds a fair and peaceful resolution soon.
