Forum Discussion
Telus Rewards Error
When trying to redeem rewards points I keep getting this message:
"You recently updated your contact information that is connected to your TELUS Rewards account. This information update is still in progress and you cannot make a redemption at this time. Please try again later to complete your redemption."
I haven't made any changes to my contact info and can't figure out why I'm getting this message.
12 Replies
$25 Virtual TELUS Prepaid MasterCard
- dru
Community Manager
Janelle1 Steve7 Aly_VanPelt Akalon We're looking into this and we're trying to find the root cause. Can you all share what, exactly, you were trying to check out when you ran into this error? If you don't feel comfortable sharing publicly, feel free to send me a private message :)
- $25 Virtual TELUS Prepaid MasterCard
Same problem for me. I haven't made any changes to my contact information. Info on My Telus is correct.
I'm having this exact same issue. I haven't changed any information in at least a year.
TELUS_SupportOfficial Support Team
Can you please send us a private message?
- TELUS_Support
After an email address has been changed in the system, it can take up to 24 hours to flow through the system to make redemption available again. Are you still getting this message when attempting to redeem some points?
This problem has been ongoing for 14 days. What can be done to resolve it, particularly as I have not made recent changes to my account.
- TELUS_Support
We will send you a private message.
I didn't change my email address. I got the message on Jan 14 when I first tried to redeem and it is still happening today.
