Forum Discussion
Telus Rewards Error
When trying to redeem rewards points I keep getting this message: "You recently updated your contact information that is connected to your TELUS Rewards account. This information update is still in ...
TELUS_Support
Official Support Team
Official Support TeamAfter an email address has been changed in the system, it can take up to 24 hours to flow through the system to make redemption available again. Are you still getting this message when attempting to redeem some points?
This problem has been ongoing for 14 days. What can be done to resolve it, particularly as I have not made recent changes to my account.
- TELUS_Support
We will send you a private message.
I am having this exact same issue and it's still ongoing and I haven't changed any of my contact information
- TELUS_Support
We'll respond to your private message now, thanks.
