Telus Reward Point Expiry

To Telus Support Team , Account number [Admin edit: removed personal info] I had over 450 points and as noted by others I have electronic bill and autopay so no way would have seen this announcement , it should have bene sent out as a direct email or Text .. I have been a TELUS support forever.

I want at least these removed points re-instated as credit for bill payment for the next two billing cycles.

As a valued Telus Rewards member, I received an email from Telus just four hours ago about upcoming changes—'We want you to know that we have made updates to our program Terms and Conditions. These changes will take effect on May 1, 2025.' However, when I checked my account balance, I was shocked to find that I had lost nearly 200 reward points that I had accumulated over the years.

What’s most frustrating is that Telus never sent any email or reminder about the reward points expiring. This lack of transparency and poor customer communication is completely unacceptable. As a long-time customer, I expected better. 

Hi, Telus Support Team:  I have a quick question—Is there any way to recover at least a portion of my expired points and apply them toward my upcoming Telus bill? I’d really appreciate any assistance you can provide. Thanks in advance for your help!

Logged into redeem my points and found that they have stolen them from everyone.  It’s not ethical to take points away and only notify in the small print on a bill. Or maybe send one wee email amongst the multiple spam and junk that gets sent monthly. 

Nothing like corporate greed to drive consumers out the doors to competitors. I’ll be shopping around to competitors. 

I just found out my points expired too after I was saving up for a special gift card. Now I'm only at 18!!!! Ridiculous! I would have used them up on something else if I'd known!!! I certainly did NOT receive an email about this and I'm VERY careful reading all of my emails. I've been a very loyal customer to Telus for many years, but now I'm strongly thinking of finally moving on to another company who doesn't cheat their customers. Please Telus support- what can be done about this? It is obvious you have failed proper notification for many of your customers. 

I would also like to speak with Telus support about this issue. I was shocked today when I went to go look at my rewards to see I was missing hundred of points between my 2 accounts.

I would also like to speak with Telus support about this issue. I was shocked today when I went to go look at my rewards to see I was missing approximately 350 points. After googling the issue and seeing the EXTREMELY shady way Telus has attempted to rip off loyal customers, and then to try and justify it by saying everyone was notified with a BS write up on the bottom of a bill that you have to search to find. Absolutely deplorable behavior by Telus.   

I was blow away today when I got an email telling me they have updated the TELUS Rewards Terms and Conditions and I have lost 308.47 points. Like others, I'm on auto pay and I just kept paying and was going to use the points now that they got built up. And this ridiculous "All customers were notified of the point expiry in advance of it happening." response is insulting. This is a bait and switch and is as good as stealing and I don’t think this would withstand a legal challenge based on previous loyalty rewards points scandals. What is the Executive Leadership thinking over at Telus, Hey, lets rip off our loyal customers a few hundred bucks each and they will forget about it? Do they realize there are other service providers. I need my points restored to an equivalent of $308.50 in the new system or an equal bill $$ credit.

I too am missing approx. 100 points and was saving up for something special that I had my eye on.  Telus encourages us to go paperless, and so we do, and then we don't get notifications that points are going to expire?  Shame on you Telus, its already bad enough that you've sold hundreds if not thousands of Canadian jobs overseas to Philippines and elsewhere in Asia, now you have to steal from your customers what is really just a drop in the bucket for your net worth.  I would really appreciate if you would private message me, thank you.

Hi there.

I logged in today and noticed there was a large number of rewards points missing from my balance.

I have not done any transactions that would reduce my balance.

Please advise next steps to get balance corrected.

Thanks

Dear Telus, it came as a shock that all my Telus Rewards Points, a total closed to 300 points in my account the last time I saw it had disappeared. I am a senior with not so great eye sights, switching to electronic statements with regret, I read in this forum many customers are furious with your action that swiped away all the points without proper notice like email, text message etc.
I read one reply from the Telus support saying Telus has a better Rewards Catalogue, but what is the point if you stole all my points without say a word? Besides, you want your customers to collect more points so we can redeem for something more meaningful.

Something needs to be done to rectify this problem, especially for a loyal customer who gives you business in good faith, what you did is dead wrong. I need answer and get my credit back, period! Thanks.