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Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
Thanks for starting this thread. I also had a surprise when checking my account in early February and finding out that over 450 points had disappeared. The points count had moved off the main online page so it took some time to notice the change. I contacted Loyalty to review my services and was told "no worries, we can submit a request to our rewards team to have it refunded accordingly". I tried recently to get an update as I'd also had some service issues and could't get a points update. This looks to be the only place getting a response.
Interesting because Telus has repeatedly said that they can't refund the points.
