Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
As others have mentioned I noticed that a number of my TELUS rewards points have gone missing. Yes I've also read that there is expiration date however when using paperless billing there is no notification on the email that states you have points that will be expiring. Quite honestly the only time I go & look at the bill online is when it's more than I expected. So TELUS here's a thought how about returning my expired points & in the future why not add to billing email a little FYI that there are reward points about to expire....
Thanks to the TELUS support team for reaching out to me & working out an acceptable resolution to the issue.
TELUS_SupportOfficial Support Team
Our pleasure. Appreciate your understanding on this!!
