Telus Reward Point Expiry

I've been a Telus customer since it's beginning , and we have all our services with Telus.  We get our bill online, and it's auto paid, if the amount doesn't change we don't look at our bill,  and haven't for many months.  This past week I went to check on my points thinking I'd cash some in, and was surprised to see I only have 41,  last I checked a few months ago it was over 300.   This is a totally devious ploy on Telus's part to cancel loyal customer's points without first making sure they are aware.  I would expect a lot better, and in previous years it was a lot better.   If there's anyone on here who actually cares about customer service and how to keep customers happy,   please reply,  I'm totally annoyed with the entire scenario.   Thanks.