Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I've been a Telus customer since it's beginning , and we have all our services with Telus. We get our bill online, and it's auto paid, if the amount doesn't change we don't look at our bill, and haven't for many months. This past week I went to check on my points thinking I'd cash some in, and was surprised to see I only have 41, last I checked a few months ago it was over 300. This is a totally devious ploy on Telus's part to cancel loyal customer's points without first making sure they are aware. I would expect a lot better, and in previous years it was a lot better. If there's anyone on here who actually cares about customer service and how to keep customers happy, please reply, I'm totally annoyed with the entire scenario. Thanks.
I just want to say Thanks to the Telus support team for contacting me, we came to a satisfactory agreement. The support staff aren't the ones who made the decision to change the rewards program, but are the ones who have to deal with the fallout when something goes sideways. Thanks, you've made me a satisfied customer again. Oldbones.
TELUS_SupportOfficial Support Team
We appreciate you! Thanks for your understanding.
- TELUS_Support
We can send you a private message to discuss further, thanks.
