Telus Reward Point Expiry

Could somebody from Telus support team help me? I just found out that my 153.10 reward points (showing on Dec.18, 2024 bill) had been removed from my reward account. I am deeply disappointed to have lost over 150 points as a paperless billing customer with no email or message of warning.  Is possible that my expired points can be applied against my upcoming Telus bill, it would help a lot with my present financial squeeze, and restore some faith and trust in Telus which has been a sole provider for all my tv/internet/phone needs for more than 20 years.

Your help and understanding are much appreciated.

Thanks.