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Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
Could somebody from Telus support team help me? I just found out that my 153.10 reward points (showing on Dec.18, 2024 bill) had been removed from my reward account. I am deeply disappointed to have lost over 150 points as a paperless billing customer with no email or message of warning. Is possible that my expired points can be applied against my upcoming Telus bill, it would help a lot with my present financial squeeze, and restore some faith and trust in Telus which has been a sole provider for all my tv/internet/phone needs for more than 20 years.
Your help and understanding are much appreciated.
Thanks.
TELUS_SupportOfficial Support Team
Hello. We'll send you a private message to discuss further, thanks.
