Forum Discussion
Solved
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
I learned of this underhanded move about the "telus rewards" on a FB group and sure enough I saw I'd lost points too.
I started a chat about this and got call back pretty much right away. (It's a miracle!)
I lost 271 points, he tried giving my 50 cent credit for each, I told him it should be a dollar each. He put me on hold and came back and gave me the $271 credit.
He said I get reward notifications by email, when I told him I don't he checked and verified I'm not getting them and added me to the 'email list'.
I can only imagine how many customers are losing hundreds of dollars of points and not knowing it. Seems pretty sleazy TELUS!
Telus is not the same company my wife and I (and my dad) worked for for over 35 years. BCTel didn't treat customers like this!
Telus is not the same company my wife and I (and my dad) worked for for over 35 years. BCTel didn't treat customers like this!
That's great that you were able to get all your points refunded as a bill credit. It definitely pays to be persistent. Telus should be doing this for all customers who had reward points suddenly disappear without warning.
