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Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
CALL THEM! I just got off the phone with Telus about my 130ish missing points. All cust service could offer was $50 credit so they put me over to loyalty. I explained that I received zero notice as I only view my bills on the app and do not download the bills which it seems is the only place they disclosed what they were about to do. The tiny print at the bottom of a bill is not reasonable even if I downloaded them. It didn’t take much convincing and the gave me a $150 credit on my bill. I am content with that but do wish they never did that in the first place.
Bravo Lindylou
