Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I was shocked at losing around 130ish reward points. I just called Telus today and they gave me a $150 credit. I was ready to leave Telus if they weren’t going to compensate me for the loss. They had to redirect me to loyalty as the most customer service could do was $50. I explained to loyalty that I received zero notice since I use the app to view bills and never download them. I also said, nicely, that it was a dirty move to pull that off. It didn’t take much convincing as I’m sure many complaints were made. I’m content with the outcome. Call them!
