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Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
Well, just signed into my account and noticed that about $140 worth of points were missing. This is so disappointing.
We receive notification that our Telus bills are ready, so to speak, via a monthly email and then it is paid automatically via the credit card. The bill total in the email is ALWAYS the same so there is absolutley no reason to go to the website and download a bill. Why would I if it never changes month to month to month to month.
The emails that were received had NO NOTIFICATION or mention that the rewards program was changing. It wouldn't be that hard to include one line in the email. Just one line. The amount of money that this will save Telus is, for a lack of a better word, unbelievable. Years of saving gone in milliseconds. It is unfortunate that a mega company like Telus thinks that message at the end of a bill in 7 point font size is a good way of communicating. This also does not make the experience better. So, in the end I'll admit that I didn't see the message as I stated above, but Telus really could have done better. Thanks.
