Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
What is the typical response people are getting? After the third agent and over 3hrs on the phone I got a $150 credit for a loss of about 250 points. Better than nothing but still disappointing. There sure could have been a better way of informing us long time customers that the points were expiring. Maybe going back to paper billing is a answer.
- I was just offered $100. I lost 135 points, which according to Telus were worth $1 in their past documentation. I told them I expect $135 and am waiting for a response from them.I also am reasonably sure there is consumer protection/ legislation against this and why AirMiles had to reverse their actions.
