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Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
Hello! On January 30, all Rewards points that were accumulated before the end of 2023 were expired. All other points earned from 2024 onwards remain. Please feel free to send us a private message if there's anything about this that you'd like to discuss!
I just went through all my bills and have not been able to find any notice of points expiring. I had accumulated 176 due to not ever being able to buy anything due to sold out inventory, now I’m down to 41 points.
This is not acceptable customer service and as soon as possible will be taking my business elsewhere.
TELUS_Support
Official Support Team
Official Support TeamHey Dex5 we'll send you a private message to discuss further, thanks.
I also just logged in my account to see my points gone! I would have used them if I knew there were expiring, super disappointing, Telus can you please message me too, I would really like my points back or a credit equivalent on my bill please
