Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
TELUS_Support
Official Support Team
Official Support TeamHello PG2 we'll send you a private message to discuss further.
Hello Telus Support,
Could someone on your team email me also? I mirror PG2's sentiments above and am deeply disappointed to have lost over 200 points as a paperless billing customer with no email of warning..
Is a bill credit possible as the reward catalogue was hit heavy in the rush to redeem? I have also been a loyal Telus customer for all my services for more than two decades. Thanks
- TELUS_Support
We'll send you a private message shortly!
hi - I'd like help with this as well. I spent an hour on the phone yesterday, to no avail. And messaging via the app was unsuccessful as well. I got a "congrats" for an upgrade to TELUS Rewards Plus email in November, but have zero point balance and zero accumulation for my TELUS Home Security account.
The TELUS Rewards program was introduced to build customer loyalty - seems to be backfiring in a big way.
- Yes, credit to your bill is possible. Out of my $200 worth of Telus reward points that they erased i have received a $105 credit towards my most recent bill, at least something....I just posted a request to Telus customer service on the Neighbourhood Plan ( no phone calls to them), and received an email advising of the credit granted.
Telus Support has addressed this concern for me via email.
Thank you, Telus, for honouring the retired points and applying them as a bill credit. The quick resolution is appreciated.
Could you please tell me how to do that. I don't want to call them if I can avoid that.
Here on the Neighbourhood I addressed Telus support team ( same as i am writing this email) and asked if it is possible to have at least a portion of my erased points applied towards the upcoming bill amount, next day i got a reply- private email. Also, in MyTelus app, in my" messages" I asked the same question... again, next day they replied that they credited my account $105, and that's it; 2 days later Telus auto debited my bank account the total of Feb.statement less $105 (i am on pre-authorized payments plan). Good luck !
