Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I just logged in and lost $140 worth of rewards. I’m so choked at Telus as a corporation. They are nearly impossible to work with. I’m going to cancel all my plans right away. Beyond ridiculous. Hey Telus, 18 year Telus user and you’re losing 3 cell phones, 2x homes of internet and tv and security at my company for yanking my $140. Smart thinking.
I share your pain. I see my points disappearing in front of my eyes at 1130pm that day when I tried to redeem the points. I messaged Telus and final got them to call me to discuss but it turned out they are just repeating the message the points are gone and they are not doing anything for me.
What's the point of adding salt on me wound by initiating a phone call if you are not planning to do anything different.
I have been a long term telus customer but this is the first time I am also looking to switch. Ridiculous.
I'm switching too. Ridiculous.
TELUS_SupportOfficial Support Team
Hello! We'll send you a private message to discuss further.
Hello,
Are you able to help me as well? I've lost 231 points which is almost $200 in bill credits. If you can credit me at least some portion of that, it would be very helpful and appreciated.
- TELUS_Support
Hey, Chad. We'll send you a private message to discuss further. Thanks.
As per my comments above, it is beyond ridiculous that I have had to make multiple phone calls in the last three months to get the terms and service that we as loyal customers should be entitled to.
The runaround that I got on the phone yesterday when Telus phoned me is brutal. In summary, I was able to spend about 200 of my Reward points on products but not without a lot of frustrations, terms and limits as to how I could use them. I managed to get a $100 bill credit yesterday which is a far cry from the hundreds of points that I lost during this fiasco. Having Telus at my home (internet, TV and phone) and again at my condo (all three services with Internet and TV with a third party subcontracted party through Telus I am also fed up. We have more options today as to how we consume content an other options for internet despite the big three monopolizing what is available.
Call who every you want Telus but everyone knows that you do not have a consistent approach for your customer base and will lose customers. We are considering going to another provider after over 20 years of loyalty.
